Ainsdale Village, Southport
We received exceptional service from Spencer Gordon from valuation to completion.
Ross and Chris were extremely professional, knowledgeable and friendly throughout the whole process.
Ross provided a realistic valuation and was instrumental in ensuring we got a good offer. We had an offer on our property within 24 hours!
Both Ross and Chris were always on hand to provide help and support at what is usually a very stressful time, including contacting solicitors, purchasers etc. and ensuring we were always kept up to date with what was happening. This hands on approach from them really helped relieve our stress levels.
In our opinion Spencer Gordon provide a unique service that sets them apart from other estate agents and we would have no hesitation in using them again in the future or recommending them to others.
We would just like to pass our thanks on to Chris and the team. Buying a house really is as stressful as people tell you, but with the help of Chris, this process seemed a lot smoother than it might otherwise have been. Chris was constantly able to reassure us and worked as our main point of contact throughout the matter, often making the awkward phone calls that we never really wanted to make.
Thanks very much to Chris and all the team at Spencer Gordon.
I purchased my first house through Spencer Gordon Estate Agents in June 15. With the help of Chris, I can only comment positively from my experience.
Professional, reliable and dependable, Chris had an unwavering duty of care to assist me with the vortex that is buying a house for the first time. Incredibly personable, I could contact Chris at any point through the 8 weeks from the offer being accepted to completion. Many questions were answered directly through the team and if I came to difficulty, Chris was my first point of contact even ahead of my own Solicitor. I would like to thank Chris and Spencer Gordon for making my purchase quick and easy, which is why I have already recommended them to a family member and close friend in the immediate future. Thanks Chris and Spencer Gordon!
I would like to offer a huge thank you for all your help and support during the sale of my house. I really appreciated that all the viewers were fully qualified before any appointments were made.
This was invaluable to me as a very busy person.
In my past experience when selling houses, this included numerous time-wasters but thankfully, all your viewers were fully proceed able.
It was also a great help being kept fully informed of progress once the sales process began: thus reducing the usual anxiety associated with selling one’s home.
For your professionalism, attention to detail and overall support: many thanks.
This is a thank you to Spencer Gordon, Chris and Ross for the help we had selling our house, we were impressed with Ross's professionalism when he first visited our property just before we agreed for it to be put up for sale, also Chris for always keeping us informed on all the interest the house received, keeping us up to date with offers, we trusted you with our house keys to show potential buyers around whilst we where at work, which was a great help!
We had two offers within the two weeks our house was up for sale which shows just how well you marketed our property.
So thank you for all your help from start to finish.
From the outset Chris was extremely pro-active towards myself and the property. I'm still in shock that he got it on the market and viewings and sold within 3 weeks of it been advertised.
I have had very unsuccessful times with estate agents trying to sell my property since 2009. I have never met a more caring professional estate agent in my life, everyone who I have informed about Chris in the armed forces can’t believe he got it sold at the right value in such a small time frame. He made the whole experience 100% stress free, he dealt with my ex partner who I will be honest is a complete nightmare with anything and she is very awkward and aggressive to anyone, for years she has refused to sell the house, but after one phone call with Chris I was gobsmacked when she phoned me and said she agrees to sell the house, that man seriously has the gift of the gab!
He has supported me above and beyond the call of duty what I would say an estate agent is expected to do through the whole process, he made me feel important and that I was his highest priority which in turn made me feel really comfortable and confident when he took the ball in hand.
I was never in the dark whatsoever I was constantly informed by phone call and email as to the progress and timings. Been in the armed forces I work unsociable hours but Chris would regularly phone me out of your office hours just for my own peace of mind and to let me know everything I needed to do and needed to know.
He helped me step by step with all the paperwork guiding me through every single detail. I suffer from dyslexia and dyscalculia and find filling in forms and reading small print quite challenging, Chris would literally talk me over it step by step on the phone and read it all out for me so it was all correct and that I 100% knew and understood everything. Other agents from other companies have never done this despite me telling them. As soon as I told Chris he was on the ball with it straight away, to me that is the sign of a professional, caring and empathetic estate agent
I have to say I have already posted on the armed forces forum websites details about him as I felt this was necessary because of what he did for me, and knowing he can help others in my situations is always a plus.
Thank you for all your help in selling our house we have had a two week nightmare with two deaths in our family within 2 days of each other.
Nothing was too much trouble for you and your team thanks again we will use you again in the future
Neil and Chrissie Butler
Rob and Lamara
The team at Spencer Gordon sold our house in just 2 weeks, brilliant work!
I've known Chris for many years and so I had absolute confidence that he would work hard to sell my house as that's the sort of person he is. I needed a stress free process given my wife was heavily pregnant at the time and so I could not spare a lot of time. Chris ensured this was the case, recommending handymen, putting me in touch with solicitors and generally making sure that everything was taken away from me. I was hoping to have the house sold by the end of the summer. The house went on the market on Friday, by Monday a viewing was arranged and by Wednesday an offer was made and accepted. Incredibly quick. Chris' partner Ross also offered a sterling service and was instrumental in ensuring I got the price that I wanted through negotiating directly with the prospective purchaser.
Overall I've been exceptionally happy with the very personal and dedicated service I have received and would have no doubt in recommending Spencer Gordon to any purchasers or sellers. What could have been a very arduous process has not been so at all and for that I'm extremely grateful.
Just wanted to say thanks, I know estate agents may not have the best reputation and it’s difficult to know who to choose when you’re selling, but really pleased that SG where on there every step of the way. Great service Chris.
We just want to thank you so much for all your hard work and efforts in progressing our move. The work you have done and effort you put in helped to get us into the house.
You have been amazing throughout and kept us updated on our progress and really went the extra mile in doing everything you could for us, we couldn't be happier with the service you have provided.
If we ever come to move again, we will be coming straight to you! And would recommend you without hesitation to any friends or family who are looking to move. Once again thank you so much for all your efforts, you have been amazing!
Aimee, James and Loki
Steve and I wanted to let you know that our move to France was made easier by your tenacity with the sellers solicitors and your prompt and regular updates considering the move was made difficult not by us, but by our buyers solicitors.
We appreciated your constant contact by text e mail and in person. You looked after us made lots of reassuring calls and emails considering it was a very stressful time for us without your constant reassurance it would have been even more difficult. Once again thank you to you and your staff for your patience with us when we were under pressure due to the time constraints of our move to France.
We would recommend you to our friends in the future.
Karen and Steve Welford
Mr L Toner
I have just purchased a flat in Southport through Spencer Gordon estate agents and could not be happier with the support I was given from them. As far as I am concerned they did far more than I expected from an estate agent, by pushing both my solicitor and the vendors, also keeping me up to date with all that was going on.
When I got the keys to the flat (from the vendors solicitor ) at 4pm there was a problem with the keys and the only people interested in helping me was Spencer Gordon. Even phoning me at 8pm to make sure I was in the flat.
If I was buying or selling in the future I would definately use them. I would also recommend them to any one buying or selling.
I found Spencer Gordon really helpful in assisting me with buying Heathfield Road.
Great one to one service and they really helped push the sale through even with a tricky solicitor slowing everything down.
Roy and Annette
We have recently used Spencer Gordon to sell our house.
Chris was amazing and told us what we did or didn't have to do to the house to help with the sale to get the best price. If we had any questions or thoughts, he'd always be there to give us advice.
In the end, we decided to rent out our house and purchase a 2nd property. Chris helped us with all the contracts for our rented property but went above and beyond and looked at the properties we were buying and gave us his honest opinion on them.
Can't rate their service enough and if anyone needs an estate agent I would highly recommend them!
Thank you Spencer Gordon for all the help and advice, and for finding buyers within a week of the bungalow going up for sale.
I’ve never known any other estate agent to be so proactive.
I have been very happy with the service - all procedures in the house selling process have been well communicated and any challenges in completion of the sale have been addressed swiftly. I have bought and sold houses a number of times and this has been the smoothest process of all.
I will certainly recommend Spencer Gordon to others.
I just want to thank both Ross and Chris for all their help in selling my house. I am very impressed with the professional way everything was dealt with and being kept in the loop with every step of the way was a massive help. The house went on the market on late Thursday evening and by Friday morning they had viewings booked for Saturday morning, then offers in on Monday morning which was amazing. All down to the work put in behind the scenes, EXCELLENT service all the way through. I would highly recommend Spencer Gordon to other, once again a massive thank you.
Thanks again for ALL your help.